Refund policy

Returns

We accept return requests made within 30 days after delivery. To qualify, the item must be unused, in the condition received, and returned with its original packaging and proof of purchase.

Start a return by emailing stitchavaa@gmail.com. Do not send an item back without authorization. We will provide the approved return location and instructions after reviewing the request.

Damaged, defective, or incorrect items

Inspect your order when it arrives. If it is damaged, defective, or not what you ordered, contact us promptly with your order number and a clear description of the issue. We may request focused photos needed to assess the problem. If the issue is confirmed, we will provide an appropriate replacement, return, or refund option at no additional cost.

Return shipping

For a change-of-mind return, the customer is responsible for return shipping. Original shipping charges are not refundable. If we sent an incorrect or confirmed defective item, Stitchava will cover the approved return or replacement shipping.

Refunds

We will inspect authorized returns and notify you of the decision. Approved refunds are issued to the original payment method within 10 business days after approval. Your bank or card issuer may require additional time to post the credit.

Cancellations

Contact us as soon as possible if you need to cancel. We can cancel an order only before it enters fulfillment. If fulfillment has started, the return process applies.

This policy does not limit rights that cannot be excluded under applicable consumer law.